Exchange Solutions, Inc. (ESI) is the leading provider of an innovative new class of web 2.0 performance improvement capabilities. ESI’s customer-company collaboration solutions (“exchange solutions”) utilize intelligent software agents to enable consumers and businesses to move beyond traditional arms-length selling and buying.

These ESI “exchange agents” allow customers and prospects who agree to give more of their business to the company to get enhanced product or service benefits in return. In other words, the parties can work together to identify individualized exchange agreements providing greater value for both parties.

Companies use the “exchange agent” deployment capabilities of the ESI GiveGet platform to form win-win exchange agreements during company-customer interactions in web, call center and in-store channels. ESI’s SaaS-deployed GiveGet platform provides companies with a low risk, high return on investment way to drive significant increases in channel sales productivity with minimal upfront investment.

Gartner cited ESI as one of their “Cool Technology Companies of 2006” for introducing this innovative new class of performance improvement solution.

See how your business or consumer community can harness the technologies of the digital economy to create value by collaborating.