Exchange Solutions offers over 17 years of expertise in designing, developing and managing customer engagement programs. We specialize in fully integrated solutions that create an optimized value exchange between companies and their customers - giving benefits to each side.
Our process - covering strategy, customer research and insight, technology, program management and merchandising - is proven to deliver exceptional results for our clients.
- We are experts in customer engagement strategy, providing our clients with unique solutions. Whether the goal is activating new customers, increasing customer spend, extending the length of the customer relationship, or monetizing a customer base, we know the right approach to take and how to get the job done quickly - always delivering optimal results.
- Customer Research & Insight
- We have been experts in "big data" for years, with a customer research and insight team that brings deep skills and a unique lens to uncover knowledge about customer behaviors and engagement.
- Our proprietary technology platform is at the core of every project we deliver. Clients reap the benefits from our years of experience and expertise in developing large-scale programs. This allows for customizable solutions, faster time to market, and scalable cross-platform delivery - all within a fully secure environment.
- Program Management
- Our knowledge and experience in program management are unparalleled. We offer an end-to-end solution, providing our clients with account management services, reporting and analytics, program operations, campaign management, and creative services.
- Sourcing and Merchandising
- We have a seasoned team of in-house experts in sourcing, merchandising, partnership management, fulfillment, and customer service - working together to manage and deliver industry leading e-commerce solutions. We provide strategic assortment planning, sourcing and ecommerce services delivering measurable value to clients and their members.