Our programs help retail and e-commerce businesses to:

Drive customer spend

Motivate customers to increase basket size, increase their frequency of purchase, and purchase higher margin products or services

Reduce cost of service

Drive customers to switch to lower cost to serve communication or transactional channels, e.g. from offline to online

Cross-sell and upsell

Encourage customers to purchase within other product and service categories

Deepen engagement

Drive customers to undertake valuable behaviors such as creation and completion of online profiles, providing reviews of products or services, referring products to friends

Reduce attrition

Reduce customer attrition and retain high value customers longer

Case Study: Large International Home Improvement Retailer

Exchange Solutions’ Benefit Assessment