Revolutionizing Retail Loyalty

Delivering personalized loyalty solutions to retailers that enable them to build deeper and more profitable engagement with their consumers

Since the beginning, Exchange Solutions’ mission has been to optimize the exchange of value between retailers and consumers.

This is achieved through understanding an individual consumer’s current behaviors, identifying what incremental actions he or she could perform, and presenting an economically rational incentive that delivers value to the consumer while ensuring an incremental and profitable transaction for the retailer.

We call this Value Exchange Optimization and it is the core concept underpinning all our solutions.

Our core values empower the Exchange Solutions team to thrive in a culture of shared purpose, personal growth and diversity

Value

Delivering exceptional value to our clients

Innovation

Growing our expertise and our impact through continuous innovation and outside-the-box thinking

Collaboration

Working in an environment characterized by collaboration, mutual respect and personal accountability

Sense of Urgency

Operating at all times with a purposeful sense of urgency

Fun

Having fun, enjoying what we do and staying in balance

Our Teams

Analytics

Our Analytics teams are the experts on the ‘what, how and who’ of all the data that allows us to answer ‘why’ and expand on the ‘so what’. Retailers on our platform count on them to derive value from their exchanges with their consumers. It’s with their measurement, modeling and analysis of consumer behavior that help retailers understand how engaged and loyal their consumers are and make intelligent decisions for their business.

Technology

Our Technology teams are the architects, engineers and builders who design, build and maintain our platform and every integration our solutions require. They are curious and obsessed with emerging technologies. They work and live by a code to build, test, ship, learn, rinse and repeat to keep us in a cycle of continuous innovation and value delivery for our clients.

Finance

Our Finance team makes our world go ‘round, with healthy coordination of checks and balances to make sure we have what we need to run our business so that our clients can run theirs.

Human Resources

Our HR team is the human in Human Resources. They’re our culture bearers and have their finger on the pulse of the people. They’re working for us not only from those searches and interviews, but every day in our roles contributing to the growth and collective success of our team and our clients.

Sales

Our Sales team is pure energy. They are passionate about finding new clients looking to transform their business with our unique personalized loyalty solutions, and are inspired to go out into the market and share our story with retailers and valued channel partners.

Corporate Marketing

Our Corporate Marketing team helps us shine a light on the big truths of who we are, what we do and why we’re so amazing at it. Creativity flows here and it flows even faster when there are deadlines and maybe a few donuts.

Product

Our Product team keeps us grounded in our purpose of optimizing the exchange of value between retailers and their consumers. They’re hyper-aware of what retailers and their consumers need, where the market is going and guide us to get the retailers to the starting block and fueled for the best trajectory to success.

Account Management

Our Account Management teams nurture relationships to enable client and business success. They’re thinkers, planners, task-masters, whipper-snappers, news bearers, shock absorbers and everything (literally) in between our clients and our platform.

Current Opportunities

If you are looking for a meaningful career alongside a team of diverse and inspired colleagues, please send your resume to careers@exchangesolutions.com
Analytics

Senior Business Intelligence (BI) and Data Analyst

The Senior BI and Data Analyst, Loyalty and Retail Analytics is responsible for providing analytics, insights and reporting solutions that support all areas of business including product development, ongoing enhancements and performance of a leading loyalty program and non-loyalty/operation for a fuel retailer. The analyst will also be responsible for designing, building, and maintaining advanced analytical and reporting self serve tools and dashboards.

See Job Profile

Sr. Analyst, Strategic Analytics

The Sr. Analyst is responsible for development and implementation of data and advanced analytics products (incl. ML Engines), as well as for development and productization of custom analytics and insights, designed to support ESI e-commerce, loyalty, personalized offer and offer optimization products. The role reports to the Sr. Director, Optimization Analytics.

This role is a unique opportunity to join a dynamic team of analytical professionals that partners up with Business and Technology to design innovative, value-adding customer engagement solutions for our clients. The role is a great fit for motivated individuals seeking to further develop their expertise in ML and customer analytics & insight for e-commerce and customer loyalty.

See Job Profile

Technology

Technical Product Manager

The Technical Product Manager helps define, configure, test-pilot, and document features of products that support multiple direct clients with large customer databases in a variety of verticals. The individual will also need to keep up to pace with demands for new features, along with educating others internally with the feature functionality and its ability to solve problems. The individual will either be familiar with marketing technology in general, and loyalty marketing in particular – or will become knowledgeable in these and adjacent market and technology spaces over time.

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Technical Writer

The Technical Writer is primarily responsible for developing a wide range of communication materials at Exchange Solutions (ESI). The individual will do this through the gathering and analyzing of technical and product information from various sources to document new or changing product functionality. These materials will include developer-focused integration and solution manuals and diagrams, training material, and product documentation, as well as business user product usage material.

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Software Development Technical Lead

The Software Development Technical Lead serves as a Subject Matter Expert in the design and implementation of technical solutions for Exchange Solutions. With strong team and cross-functional interactions, delivers quality results through providing advanced technical knowledge expertise and execution of complex assignments. In conjunction with the Director, Software Development, will be responsible for identifying and allocating appropriate resources to project assignments.

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Software Developer

The Software Developer is a key contributor in developing solutions that integrate with enterprise clients and consumer-facing applications. As a proponent of server-side development, you understand the value of the TypeScript language and are comfortable with modern JavaScript concepts, have an appreciation of code organization and architecture, and you know that understanding and optimizing data access (whether via REST APIs or database queries) is critical to provide good user experience.

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Finance

No current openings. Please check back soon!

Human Resources

No current openings. Please check back soon!

Sales

Sales Director – US

The Sales Director – US is accountable for executing an aggressive sales strategy that supports the Exchange Solutions business development goals and objectives. The primary objective of the role is to source and secure profitable new revenue/clients through new enterprise and mid-market customer acquisition in the retail space.

See Job Profile

Business Development Representative

The Business Development Representative will support the overall efforts of the business development team, as well as actively source and book meetings with qualified leads. The role is crucial in identifying potential customers in our target market and engaging with them in various ways to support the growth of our business and expansion into the US.

See Job Profile

Corporate Marketing

No current openings. Please check back soon!

Product

No current openings. Please check back soon!

Account Management

No current openings. Please check back soon!

Our Valued Clients

Leadership

Mike Hughes

Mike Hughes

Chief Executive Officer

Mike Hughes is the Chief Executive Officer of Exchange Solutions. Mike is responsible for leading the business, technology, operations, analytics, and administration functions of the company.

Mike is a seasoned executive with a long track record of success, leading organizations through rapid growth and expansion. As a senior operations and financial executive, Mike raised over $800 million in public and private financings, built companies from early stage through large scale growth and managed several highly successful exits.

Prior to his role at Exchange Solutions, Mike served as Chief Financial Officer and operating executive for several software companies, including Vertica Systems Inc., which was acquired by Hewlett-Packard. Mike also held executive level operating and finance positions at two telecommunications companies, both of which completed IPOs and were acquired by AT&T and KPN respectively.

Mike has broad high tech experience including: SAAS and enterprise software (Database, IT and Retail Systems), advanced analytics, marketing technology and telecommunications services. He earned his MBA in Finance from the Franklin W. Olin Graduate School of Business at Babson College and a Bachelor’s Degree in Accountancy from Bentley University.

Robert Jewell

Robert Jewell

President and Chief Revenue Officer

Robert Jewell is the President and Chief Revenue Officer of Exchange Solutions and is responsible for leading the company’s customer growth trajectory. Robert’s focus includes developing strong client relationships based on results, executing our sales strategy, positioning and driving awareness of our solutions and cultivate strategic partnerships that strengthen our business, and expand the company’s market reach.

Robert brings over 30 years of leadership experience in the information technology and software industries building, managing and leading sales teams, developing channel and strategic partnerships and providing general management and revenue growth for public and private technology companies alike.

Prior to joining Exchange Solutions, Robert held a variety of executive leadership and business development roles including: Director of Business Development, IBM Watson, Vice President of Global Sales, Services and Business Development for Bowstreet (now IBM), CEO of Altio, Vice President Sales and Marketing at Level 3 Communications (LVLT) and various executive and management roles at IBM.

Robert holds a bachelor’s degree in Business Administration from Westminster College.

Shane O'neil

Shane O’Neil

Chief Technology Officer

As Chief Technology Officer, Shane O’Neil leads with pragmatic optimism, understanding that the problems of today need to be solved, while keeping an eye on the product and solution opportunities of tomorrow. He champions big sky dreaming for a team of architects, product owners, engineers and developers to constantly find ways to stretch, innovate and optimize.

Prior to joining Exchange Solutions as CTO, Shane’s tenure spanned multiple organizations including running global operations for DoubleClick Email and developing and integrating Web 2.0 product launches as CTO for Lavalife.

Shane is a certified Birkman consultant and holds a Bachelor’s degree in Economics from McMaster University.

Brenda Higuchi

Brenda Higuchi

Senior Vice President, Analytics and Optimization

Brenda Higuchi charts Exchange Solutions’ journey into applications powered by Advanced Analytics. Her extensive leadership and consultative experience in data analytics and loyalty program design enhances the team’s abilities to usher key accounts into the future of customer engagement and loyalty. Brenda leads her team in the design, build and operation of advanced analytics and machine learning applications that are fully integrated with our technology for powering Loyalty and Personalized Offers Solutions.

As a leader in the design and launch of programs such as SCENE and myHusky Rewards, Brenda has the credentials and experience to shape solutions that allow clients to stay customer-obsessed by harnessing the power of transactional and behavioral data for achieving customer engagement and loyalty goals.

Brenda has a Bachelor of Science and a Master of Science in Statistics from McMaster University and the University of Toronto respectively. She is passionate about evolving her education and experience with Executive Education programs from the Harvard Business School.

Jason Kendlbacher

Jason Kendlbacher

Vice President, Finance

Jason Kendlbacher is the Vice-President of Finance for Exchange Solutions. His “practical-yet-necessary” approach enables Jason to appropriately manage the finances of a company focused on growth, while maintaining the corporate compliance and reporting obligations required by both internal and external stakeholders. He is always looking for ways to align the needs of individuals, groups, departments, and the company as a whole, with the goal being the most efficient and effective outcomes possible.

Prior to joining Exchange Solutions, Jason had an extensive career in public accounting, working with clients across a diverse range of industries, at both a mid-size local firm and a Big 4 international firm.

Jason holds a Bachelor of Mathematics from the University of Waterloo and is a CPA.

Susan Kovacic

Susan Kovacic

Vice President, Human Resources

Susan Kovacic is a seasoned Human Resources professional with proven functional expertise providing the proper mix of human capital through strategic planning and execution of people initiatives.

As a people leader at Exchange Solutions since 2011, Susan builds and delivers programs that support the strategic organizational direction to ensure Exchange Solutions is always forward-thinking with its people strategy.  Her consultative and human approach ensures the business maintains the right top talent for the right roles while also keeping true to culture and core values as we continue our growth.

Susan believes people are the core to success at any organization and that the Human Resources function must maintain a reputation of being a trusted and integrated partner. This approach to leadership has created a culture empowering employees at all levels to thrive at Exchange Solutions. Susan previously held Human Resources roles in other fast growing companies including Teknion Corporation and Alliance Communications where she gained extensive knowledge and foundational experience in talent management, change management and leadership development.

Jennifer Trant

Managing Director, Account Management

Jennifer Trant is an experienced marketing executive with a strong track record of driving results through the creation and development of high performing teams. She joined Exchange Solutions in 2016 to support key clients in achieving market growth through transformative change in their customer engagement and loyalty strategies. With strong leadership and executive experience in loyalty and customer engagement, gift card & payments, direct and digital D2C marketing, P&L management and strategic planning, Jennifer brings a pragmatic approach to building customer-obsessed engagement and loyalty.

Prior to joining Exchange Solutions, Jennifer held a variety of roles in Account Management, working with leading North American brands to support the development, launch and optimization of loyalty and engagement initiatives.

Jennifer holds a BA and MA from the University of Guelph.

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