We’re Ready to Change the Future of Loyalty – Are You?

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Exchange Solutions is built on the idea that brand loyalty can be unbelievably valuable to both the business and the consumer. To our teams, this idea extends even further. Being loyal to a brand is not just something we help solve for in our products and services, it’s an idea our culture fosters and we all live up to as colleagues and team members.

From our curiosity and cleverness to our agility and enthusiasm, these are just some of the qualities and reasons we show up and do our best, day in and day out. All are welcome to participate – come join the fun!

Our core values empower the Exchange Solutions team to thrive in a culture of shared purpose, personal growth and diversity

Value

Delivering exceptional value to our clients

Innovation

Growing our expertise and our impact through continuous innovation and outside-the-box thinking

Collaboration

Working in an environment characterized by collaboration, mutual respect and personal accountability

Sense of Urgency

Operating at all times with a purposeful sense of urgency

Fun

Having fun, enjoying what we do and staying in balance

Meet Members from Our Teams

Account Management

Sheavonne Assee

Sheavonne Assee

Senior Director, Account Management

Heather Daw

Heather Daw

Vice President and Head of Account Management

Jen Hickling

Jen Hickling

Vice President, Pre-Sales Consulting

Analytics and Optimization

Craig Hagerman

Craig Hagerman

Director, Decision Science & Machine Learning

Andy Marsh

Andy Marsh

Director, Data Management

Yochi Vaizman

Yochi Vaizman

Director, Loyalty Analytics and BI Products

Business Development

Paul Rivietz

Paul Rivietz

Vice President, Prepaid and Mid-Market Sales

Xavier Torres

Xavier Torres

Vice President & Head of Global Sales

Finance and Human Resources

Christine To

Christine To

Controller

Technology

Chris Cheng

Chris Cheng

Director, Platform Technology Solutions

John Earles

John Earles

Senior Director, Software Architecture

Ron Houston

Ron Houston

Senior Director, Software Development

Jeff Knechtel

Jeff Knechtel

Senior Director, Innovation Labs

Ryan McManus

Ryan McManus

Vice President, Client Technology Solutions

Andrew Painter

Andrew Painter

Director Information Technology Operations

Angele Williams

Angele Williams

Director, Project Management and Compliance

Product and Marketing

Scott Macdonald

Scott MacDonald

Vice President, Product and Marketing

Kelly McLean

Kelly McLean

Director, Marketing

Jeff Meister

Jeff Meister

Senior Director, Technical Product Management

Open Roles

If you are looking for a meaningful career alongside a team of diverse and inspired colleagues, please send your resume to careers@exchangesolutions.com
Analytics and Optimization

Senior Analyst, Analytics and Optimization

The Senior Analyst, Analytics and Optimization is responsible for analytics and insight that support ESI Products in the areas of loyalty and offer personalization. The ideal candidate has hand-on experience with using relational databases, solid data mining capabilities and robust experience in predictive modeling & segmentation, preferably in retail industry.

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Team Lead, Loyalty and Retail Analytics

The individual is responsible for leading analytical projects end to end from gathering client/business requirements, developing methodologies, data mining, analyzing the results, preparing presentations, and presenting to client/stakeholders for all areas of business including ongoing enhancements and performance of a leading loyalty program and non-loyalty/operation analytics for a fuel’s retailer.

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Client Services

Director, Account Management – Major Accounts

The Director, Account Management – Major Accounts is responsible for overseeing and ensuring customer success for the Major Accounts – Loyalty and Gift Card account. This includes ensuring the growth towards the Exchange Solutions strategic direction of scalability on our platform product.

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Product and Marketing

Product Marketing Manager

The Product Marketing Manager is responsible for creating best-in-class product packaging (i.e., positioning, messaging, competitive differentiation, pricing) for Exchange Solution’s products ensuring our Sales and Marketing teams are equipped with the right product-related messages, content, and collateral to efficiently generate and close new business opportunities. In addition, the Product Marketing Manager will collect & analyze valuable market / competitive research and product feedback to inform and contribute to our product prioritization, planning and roadmap process.

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Business Development

eCommerce Sales Representative

The eCommerce Sales Representative is accountable for executing an aggressive sales strategy that supports the Exchange Solutions business development goals and objectives of its eCommerce solution, ES Engage. The primary objective of the role is to source and secure profitable new revenue/clients through new mid/enterprise accounts and customer acquisition in the retail e-commerce space.

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Finance and Human Resource

Human Resources Associate

The Human Resources Associate is responsible for assisting the Human Resources (HR) department with day-to-day HR responsibilities and liaison between the organization, employees, and vendors. This role is a combination of Human Resources, office management support, and event planning which requires a high degree of multi-tasking, organization and prioritization, all handled with ease.

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Technology

Application Support Specialist

The Application Support Specialist is responsible for the configuration and operations of our platform solutions for internal and external stakeholders on one or more of ESI’s clients.

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Platform Architect

The Platform Architect serves as a Subject Matter Expert and visionary in the architecture and design of technical solutions for Exchange Solutions. With strong team and cross-functional interactions, delivers quality results through providing experienced technical guidance, direction, and knowledge transfer to current and future assignments.

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Software Developer

The Software Developer is a key contributor in developing solutions that integrate with enterprise clients and consumer-facing applications. As a proponent of server-side development, you understand the value of the TypeScript language and are comfortable with modern JavaScript concepts, have an appreciation of code organization and architecture, and you know that understanding and optimizing data access (whether via REST APIs or database queries) is critical to provide good user experience.

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Life at Exchange Solutions