It all started with a consulting engagement to help 1 brand keep more of their customers and stop losing to their fiercest competition. At first, it was just campaigns that could excite customers with instant wins and dream big raffles.
Then, we upped the stakes.
We knew it would take more than one-off moments of excitement to earn customer loyalty. We wanted to dive deep into the work to help brands be customers’ #1 choice and to keep those customers coming back and buying more.
It took stringing together single moments and engaging customers on their brand journey. Growing from the roots of campaign and contest management, we’ve taken what we’ve learned with our clients over these last few decades to scale our solutions and help our clients continue to succeed in acquiring and retaining profitable, loyal customers .
We know brands are in the business of creating the best experiences for their customers. We are in the business of helping brands make data-driven decisions, to stay customer-obsessed with innovative customer loyalty and engagement solutions.
Possibly be more explicit about what we do today, designing, building and managing loyalty programs and offer management solutions.