How will Exchange Solutions help you acquire and retain profitable, loyal customers?
“Customers are overwhelmed with the number and diversity of loyalty programs, resulting in poor participation, engagement and brand outcomes. Customer retention becomes more difficult as points, miles and coupons become commodities.”
(October 2018 Gartner Market Guide for Loyalty Management*)
Exchange Solutions believes the same and knows tenured and static loyalty programs risk becoming expensive cost centres unless they evolve to meet changing customer expectations for personalization and experience optimization.
We’ve accelerated key loyalty & transactional behaviours for our ES Loyalty Boost clients:
Member Profile completion, for better personalization using available data
10-15x faster purchase in new categories, improving their customer lifetime value with an increase in their spend
5x faster rewards redemption, accelerating member engagement and decreasing unredeemed points liability (vs. customers on their base Loyalty program)
Making the Case for ES Loyalty Boost
Download our case study to find out how we helped innovate a long-tenured but unoptimized Loyalty Program.
FREE Loyalty Assessment & Consultation
Interested to learn how we can help you acquire and retain profitable and loyal customers? Book a FREE loyalty assessment & consultation.
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